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iSmile Privacy Policy

Effective date: September 16, 2026

iSmile ("we", "our") is a messaging, social and payments app operated by AMHEPH SOFT LIMITED. This policy explains what personal data we collect through the iSmile app and website, why we collect it, and the choices you have.

1. Data we collect

Account data — your phone number, display name, and profile photo.
Identity verification (KYC) — when you use wallet features, we collect identity data such as your Bank Verification Number (BVN) and legal name, verified through our licensed payment partners.
Messages & social content — chats, status updates, reels, and media you share. Status updates and reels are automatically deleted 24 hours after posting (live-saved reels are kept for 7 days).
Wallet & transactions — balances, transfers, bill payments and savings-circle records, retained as required for financial record-keeping.
Device & technical data — device identifiers and push-notification tokens, to deliver messages and calls reliably.

2. How we use your data

To provide messaging, calls, live broadcasts, social feeds and wallet features.
To verify your identity for regulated financial features as required by Nigerian law.
To send service and security notifications (such as OTP codes).
To keep the service safe and prevent fraud and abuse.

We do not sell your personal data.

3. Third-party processors

Google Firebase — authentication, database, media storage and push notifications.
Flutterwave — payments, wallet infrastructure, payout accounts and BVN verification.
Paystack — payment processing.
Sendchamp — SMS delivery of verification codes.
Agora — voice/video calls and live broadcasts. Calls are encrypted; Agora processes the encrypted media streams.

Each processor is bound by its own privacy policy and only receives the data needed to perform its function.

4. Security

Data is transmitted over encrypted connections (TLS). Calls and live broadcasts use end-to-end encryption of media streams. Access to personal data on our servers is restricted to authorized personnel.

5. Data retention

Status updates and reels auto-delete after 24 hours (live-saved reels: 7 days). Wallet and transaction records are retained for the period required by Nigerian financial regulations. Account data is kept until you delete your account.

6. Your rights

You can access, correct or delete your personal data. You can delete your account and its data at any time in the app: Settings → Account → Delete My Account, or via our account deletion page.

7. Children

iSmile is not intended for children under 13, and we do not knowingly collect their data.

8. Changes to this policy

If we make material changes, we will notify you in the app before they take effect.

9. Contact

Questions or requests? Reach us through the in-app Help & FAQ support chat, or via our account deletion page.